Shipping & Returns
Shipping Policy
Origin & Destination: All orders are shipped directly from our suppliers in China to customers within the United Kingdom.
Delivery Options:
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Standard Air Shipping – Estimated delivery within 5–8 business days.
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Express Courier Shipping – Estimated delivery within 3–5 business days.
Free Shipping: Standard Shipping is free for all orders above £50. Express Shipping is available at an additional cost.
Tracking: Customers will receive tracking information once the order has been dispatched.
Return & Exchange Policy
In accordance with the Consumer Rights Act 2015, customers are entitled to return or exchange products under the following conditions:
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Return Period: You may return items within 14 days of delivery if you change your mind.
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Condition of Goods: Returned items must be unused, in their original packaging, and in resalable condition.
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Faulty or Misdescribed Products: If a product is faulty, damaged, or not as described, you are entitled to a full refund or replacement at no additional cost.
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Process: To initiate a return or exchange, please contact our customer support team with your order details. We will provide instructions and a return address.
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Refunds: Refunds will be processed within 14 days of receiving the returned item, using the original payment method.
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Exclusions: Certain items (such as hygiene-sensitive products like earphones) may not be eligible for return if opened, unless faulty.
Commitment
At EletronikzShop, we are committed to fair pricing, efficient delivery, and customer satisfaction. Our policies are designed to protect your rights while ensuring a smooth and transparent shopping experience.